Who we are

Songer and Associates are product-oriented coffee specialists, testers, and tasters that go beyond information and advice to achieve bottom line results.  See more...

Quality Control

The fishbone diagram shows how various quality control tests follow each other. Other important considerations include how standards for the different tests and how often tests must be conducted to ensure a quality product.

We offer these services:

  • Cupping services with scores provided from the scoring formats used for Cup of Excellence Specialty Coffee Association of America , or other scoring formats
  • Determination of coffee quality according to market segment (specialty, usual-good-quality, commercial, etc.)
  • Development of standards of sensory analysis for quality control
  • Freshness issues (for an article click here)

 For more information you can download these papers:

 

Files:
Using Fishbone Diagram Version:1.0

The purpose of the “fishbone diagram” (developed by Japanese quality expert Dr. Kaoru Ishikawa) is to understand processes and the outcomes of those processes. Usually, it is used to isolate weaknesses and problems within processes, but the method can also be utilized to initially design processes. It divides different process aspects into various classifications and examines how they interrelate with one another.  

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License Creative Commons Date 2013-11-26 Language  English Filesize 553.57 KB Download 36
Product Development for a Coffee Blend Version:1.0

The coffee business is in a process of change. No longer considered a commodity (a single dimensional product, like sugar), consumers are realizing that there are significant differences in flavor, uses, and value in coffee. In response to this, on the supply side, roasters and green coffee producers are seeking to distinguish their products to meet the needs of different market segments.

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License Creative Commons Date 2013-09-08 Language  English Filesize 95.67 KB Download 32
Including the consumer Version:1.0

To introduce a food product into the marketplace, three major aspects must be considered on their own and how they interrelate. Take a look at this file and found them.

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License Creative Commons Date 2013-09-08 Language  English Filesize 35.41 KB Download 33
Designing Quality Control Programs for Coffee Products Version:1.0

An effective quality control program is one that can be continually observed, is efficient, and is able to isolate and measure the level of variability of quality perceptible to the consumer.

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License Creative Commons Date 2013-09-08 Language  English Filesize 610.49 KB Download 40